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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jamey Trent

April 9, 2026

5  out of  5
rating by Jamey Trent
"The agent (Jennifer Finch) was very helpful and responsive to any questions that I had. Changing insurance to State Farm was quick and the savings were impressive."
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caleb damron

February 25, 2026

5  out of  5
rating by caleb damron
"Great experience going through Jeff for renters insurance. Worked with Kyarra as well and she was responsive and very helpful as we moved to a different rental property. Thanks again!"
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AJ Gravitt

January 30, 2026

5  out of  5
rating by AJ Gravitt
"I have been with State Farm and Jeff Briggs for over 30 years. Whenever I need assistance with any insurance related matters I only need to pick up the phone. Everyone I have spoken with has always been helpful and addressed my needs without delay. I spoke with Kyarra this past week and my request was taken care of in a matter of minutes. I receive excellent personal treatment every time I call Jeff Briggs's office."
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John Kostak

January 28, 2026

5  out of  5
rating by John Kostak
"I'd highly recommend the Jeff Briggs State Farm Insurance Agency! We had a very unusual issue with having to change our apartment lease quite a few times for reasons out of our control and the team, Jeff, Rebecca, Rachel, Courtney and Kyarra were amazing! They all cover for each other; you call or message and it's like a highly trained triage team grabs you immediately and takes care of your ask. I wish these guys sold everything in the world that I had to purchase or sign up for! I'm grateful to have them as my go-to agent now and will get my cars done now with them and if we buy a home again, I'm staying with them!"
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Earnie Woodard

January 28, 2026

5  out of  5
rating by Earnie Woodard
"Kyarra did a great job helping me with my year end tax prep."
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Fareed Khan

January 28, 2026

5  out of  5
rating by Fareed Khan
"I’ve been with JB for more than a couple decades now and have enjoyed top notch courtesy and service from Miss Donna, Miss Debbie, Miss Courtney, and now, the patient Miss Jennifer; the dream team 😁 Like a good neighbor, they’ve always been there for me!!"
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Darcy Streetman

January 12, 2026

5  out of  5
rating by Darcy Streetman
"I have recommended Jeff and his team for renter's insurance to hundreds of residents through my place of work over the years, and everyone has a great experience with them!"
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Joe

January 9, 2026

5  out of  5
rating by Joe
"Jennifer at the Jeff Briggs office is fantastic! Every issue I’ve ever had has been resolved same day. Any information I’ve needed again same day. They are able to answer any questions I’ve had about premiums, deductible, additional coverage ect. I have had multiple vehicles, boats, side by side, house and they have always been great would definitely recommend"
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Steven Soard

January 8, 2026

5  out of  5
rating by Steven Soard
"Jeff Briggs State Farm has held my car insurance for a couple of years, and have been nothing other that great to work with. Jennifer Finch helped me feel comfortable in any policy changes when needed. Thank you guys for being customer oriented."
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Tommy R

January 2, 2026

5  out of  5
rating by Tommy R
"Was buying a new car on New Years Eve and needed a policy changed over. Despite closing early, Jennifer was still able to get my car covered and I was able to ring in the new year with a new vehicle. Can't thank her enough!"
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Destiny Stephens

December 19, 2025

5  out of  5
rating by Destiny Stephens
"Jeff Briggs helped me out when my car got stolen back in July and it was a long frustrating process, but he made it go smooth and very easy. Always keeps you updated on what’s going on with your case so you’re not left out of the loop. I would recommend using him for your insurance and rentals insurance"
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Charlene Derossett

November 11, 2025

5  out of  5
rating by Charlene Derossett
"Jeff and his team, Courtney, Jennifer, Rebecca and Donna are always very kind and helpful. I can always count on them. Best ever!"
We responded:
"Thank you, Charlene! That means a lot!"
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Alexis Morrissette

November 4, 2025

5  out of  5
rating by Alexis Morrissette
"Working with Courtney Briggs has been an absolutely outstanding experience. After working with her on many occasions- I can say she is incredibly professional, responsive, and genuinely cares about her clients. Courtney goes above and beyond to make sure every question is answered and every concern is handled quickly and with kindness. Her knowledge of the claims process and commitment to clear communication made everything smoother, than it would be without her. She is also very knowledgeable about policies because of her vast experience of over 20 years! It’s rare to find someone so dedicated and personable in this industry — Courtney truly sets the standard for excellent service when it comes to Statefarm Agents, and insurance agents in general. I’m extremely grateful for her help and would recommend her without hesitation to anyone looking for someone who truly looks out for their best interests."
We responded:
"I’m truly grateful for your kind words and for taking the time to share your experience. It means a lot to know that my support and communication have been helpful. I’m always here to assist and make things as smooth as possible, so please don’t hesitate to reach out anytime!"
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Jeff Yeary

November 3, 2025

5  out of  5
rating by Jeff Yeary
"Jennifer makes insurance understandable and easy for us"
We responded:
"Thank you for the kind words Jeff! Jennifer truly has a talent for making insurance clear and simple. If you have any questions or need further assistance, feel free to ask!"
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Cameron Moore

September 9, 2025

5  out of  5
rating by Cameron Moore
"Jennifer was great to work with, made the process very easy."
We responded:
"Thank you for the positive feedback!"
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Kelly Hunter

August 24, 2025

5  out of  5
rating by Kelly Hunter
"I received a letter from my agent that stated I needed to call to go over recent repairs. Jennifer was very helpful in answering my questions and making sure the coverage I had was sufficient. I have been with State Farm for a few years and Jennifer has always been friendly and helpful"
We responded:
"Thank you for your kind words! We're glad Jennifer was helpful and ensured your coverage was sufficient. We appreciate your loyalty to State Farm and are here whenever you need us!"
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Local Reviewer

August 22, 2025

5  out of  5
rating by Local Reviewer
"jennifer was great! couldnt get my online quote to work of course so i had to call in. she had me handled and sorted before my 10 minute break was even over. even had a little hiccup and she took charge and made a note to take care of it herself so i didnt have to. thanks so much!"
We responded:
"Thank you for sharing your experience! Jennifer is thrilled to hear your kind words and glad she could make everything quick and easy for you. We appreciate your trust and look forward to helping you again!"
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Laura Beth Saunier

August 22, 2025

5  out of  5
rating by Laura Beth Saunier
"Amazing service and super friendly!"
We responded:
"Thank you for your wonderful feedback! We're thrilled you had a great experience!"
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Dan Black

August 8, 2025

5  out of  5
rating by Dan Black
"Jennifer helped us fix some policy issues after a series of medical events. She made it easy. Much appreciated!"
We responded:
"Thank you so much for your kind words! We're glad Jennifer could make the process easy for you. We appreciate your trust!"
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Nick Gaming

July 14, 2025

5  out of  5
rating by Nick Gaming
"It was a pleasure working with Rebeka. She took care of everything within 45 minutes. I had full coverage on my renters insurance and I live out of state… She was remarkable. If I need anything within the state of Kentucky she will be my agent. Jerry D."
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that you had such a smooth and efficient experience with our team, even from out of state. We're here to assist you anytime you need insurance support in Kentucky!"
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Staci Walker

July 11, 2025

5  out of  5
rating by Staci Walker
"These folks are great!! They do everything they can to get you the best deal they can on your insurance with the best coverage possible!! Give Jennifer a call, she’s the BEST!!"
We responded:
"Thank you so much for your kind words Staci! Jennifer and the whole team truly appreciate your support and are dedicated to getting you the best coverage and deals possible. We’re so glad you had a great experience!"
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Leah Martin

July 2, 2025

5  out of  5
rating by Leah Martin
"Courtney is the best!!! She is so easy to work with. We have always had a wonderful experience!!! Highly recommend!"
We responded:
"Thank you so much Leah! That means a lot!"
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Tiffany Vorrasi

June 25, 2025

5  out of  5
rating by Tiffany Vorrasi
"Jennifer is always available or quick to get back with me on any issue. I just switched my home owners insurance over to them and couldn’t be happier to have my home and auto bundled together. It is great to experience with the small town family vibe . That is hard to come by. I have worked with Courtney as well and share the same sentiment towards her. Definitely recommend these agents to everyone!"
We responded:
"Thank you for your wonderful feedback, Tiffany! We're so glad Jennifer and Courtney have been responsive and supportive. It means a lot to hear you’re enjoying the small-town, family atmosphere we work hard to create. We truly appreciate having you with us and look forward to continuing to serve you!"
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Amanda L

June 25, 2025

5  out of  5
rating by Amanda L
"After having gone to multiple insurance agencies, I was referred to Jennifer at Jeff Briggs-State Farm. She was wonderful to work with. She helped us with out house, auto and umbrella policy. She kept us informed of any changes and was great at communicating either but phone or text. Would highly recommend."
We responded:
"Thank you for your wonderful review! We're glad to hear that Jennifer provided excellent service and kept you informed. We appreciate your recommendation and look forward to helping you again!"
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simply sophia

June 23, 2025

5  out of  5
rating by simply sophia
"They have always been fast and very helpful with me! They’ve never been rude or rush me either."
We responded:
"Thank you for your kind words! We're glad to hear you’ve had a positive experience with us. We appreciate your support!"